I just had one of the worst commercial flights of my life, flying home to the Bay Area from Las Vegas this past weekend, and I figured The Daily Grill was the place to get my griping done. The flight on America West has been booked 5 or 6 days in advance, granted, but the airline would not give me a seat assignment "until I reached the airport". By the time I got to the airport in Vegas, the flight had been massively oversold and no seats were available. Yup. Slammed into standby mode. Near to the boarding time, however, I was awarded a seat. One 15 rows away from my girlfriend, but it was, indeed, a seat.
Then the departure gate was changed twice, during which time we were informed our plane was broken and that another was being located. They found one -- in Phoenix. Which they flew all the way to Vegas to pick us up. Two hours later it arrived...and then the real fun started.
It wasn't until we got loaded into the rather ancient specimen of jet they'd found, took our seats and were locked inside that the flight attendant bothered to announce that "due to the rapid response in bringing the plane in from Phoenix." there was nothing they could do to fix the one out of two broken restrooms. Nor had they had the chance to stock the plane, so there were no beverages or snacks. Then she uttered the words I hereby bequeath to America Worst as their new tagline: "At least we'll get you there."
We were then privileged to sit in the plane, on the ground, for the next 25 minutes waiting in line to take off. Our Flying Tube of Misery flew on through the night (fortunately the busted crapper seemed to be the only malady the plane was suffering from, mechanically-speaking) and we eventually landed safely. The unintentially hilarious parting words by the flight attendant had over the PA was, "Thank you for letting us serve you!", the irony being, of course, that they'd served us nothing.
Usually after that kind of experience, I'd imagine the airline AND their faceless US Airways overlords would be savvy enough to offer travel vouchers, discounts...ANYTHING to win back disgruntled passengers. But no -- it seemed that airline and passengers alike wanted nothing to do with each other.
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